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We strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to provide a refund. Please note the following:
- We must be notified within 3 days after receiving your item.
- All items MUST be in original condition with tags.
- Refunds will NOT be given for altered or used items.
- Original shipping charges will not be refunded.
- SilksAreForever.com is not responsible for any return shipping charges.
- Exchanges are considered new orders and must be placed through our website.
- Any item shipped internationally are non-returnable and not cancelable under any circumstances.
If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge, or refund your payment if the item is not available. You must notify us within 3 days! Any requests after 3 days will be refused. Pictures are required, even if it's with a camera phone. If we determine the damage was caused on your behalf no credit will be given and the item will not be shipped back.
Once we receive your request by email to return an item we will first confirm we received your email, and then send you an RMA# and/or return instructions within 3 business days. We are not responsible for any lost packages so we recommend getting a tracking number and emailing it back to us using the RMA email we approved.
Any unauthorized returns will either be refused or not shipped back and absolutely no credit will be given. Christmas returns will not be accepted after December 15th.
If you have more questions about our return policy please feel free to contact us and we will be more than happy to assist you.