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Refund policy

We strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to accept your return. Please note the following:

  • We must be notified within 14 days after receiving your item.
  • Items must be returned in original condition and original packaging.
  • Original shipping charges will not be refunded.
  • We are not responsible for any return shipping charges.
  • Exchanges are considered new orders and must be placed through our website.
  • Items marked as Custom Made or shipped internationally are non-returnable and not cancelable.
  • Refunds will NOT be given for altered or used items, any items not in original packaging and returns shipped without an approved RMA.
  • Any Christmas return will not be accepted after December 15th.
  • Returns over $1,000 may be subject to a 10% restocking fee. We also reserve the right to refuse substantially large order returns, over $10,000, when any additional discounts have been given.




Return Request:

To request a return, follow these instructions:

1. Please read the instructions below and then CLICK HERE TO INITIATE A RETURN:

  • In the Email field, enter your email address, and then click Continue.

  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

  • Go back to the online store and enter in the six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

Please allow up to 3 business days for a response. If your return request is approved you will receive an email with a link to print your paid return shipping label and instructions about your return. Once we have received your return please allow 7-10 business days for processing and refunding your payment.




Restocking Fees:

There are no restocking fees for approved returns under $1,000.




Canceling An Order:

We would be happy to cancel any order so as long as it hasn't been shipped and doesn't meet our restrictions below. Please use our contact page to request canceling an order.

Priority shipments are rush orders and cannot be altered or canceled.

Any item marked Custom Made cannot be altered or canceled.




Shipping Errors & Damages:

If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge or refund your payment if the item is not available. Please note we MUST be notified within 7 days! Any requests after 7 days will be refused so please inspect your order immediately after receiving it.

In order to file a claim we require pictures clearly showing what was shipped, and for damaged items we also require pictures of both the damaged box & damage to the product. Please attach these images to the original order email you received from us and reply back. If your order was delivered via freight company then we recommend that you inspect your product before the driver leaves. If that's not possible and there is visible damage to the box you MUST write "package damaged" on the paperwork.

Please note that if we determine the damage was caused on your behalf no credit will be given and the item will not be shipped back.