We strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to accept your return. Please note the following:
We must be notified within 7 days after receiving your item.
All items MUST be in original condition with tags.
Refunds will NOT be given for altered or used items.
Original shipping charges will not be refunded.
We are not responsible for any return shipping charges.
Exchanges are considered new orders and must be placed through our website.
Any item custom made or shipped internationally are non-returnable and not cancelable under any circumstances.
To request a return please visit our contact page and provide your contact information, order number and a brief description as to why you are dissatisfied with your product. If your order contains multiple items please make sure to let us know which items you would like to return. Once we receive your request we will respond with an RMA# and return instructions within 1-3 business days. We strongly recommend when you return your package that you email us the tracking number as we are not responsible for lost packages.
There are no restocking fees for approved returns except for our planter product lines from: GreenLine Aluminum, Independence, Jay Scotts, Lechuza, Urban Garden and Vista Metallic. Any return from these product lines are subject to a 40% restocking fee. Please note any planter that had a drainage hole added is considered custom made and cannot under any circumstance be returned or exchanged. We also cannot cancel orders once placed from these planter product lines.
If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge or refund your payment if the item is not available. You must notify us within 7 days! Any requests after 7 days will be refused. Pictures are required, even if it's with a camera phone. If we determine the damage was caused on your behalf no credit will be given and the item will not be shipped back.
Any unauthorized returns will either be refused or not shipped back and absolutely no credit will be given.
Christmas returns will not be accepted after December 15th.
If you have more questions about our return policy please feel free to contact us and we will be more than happy to assist you.