We strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to accept your return. Please note the following:
We must be notified within 14 days after receiving your item.
Items must be returned in original condition and original packaging.
Original shipping charges will not be refunded.
We are not responsible for any return shipping charges.
Exchanges are considered new orders and must be placed through our website.
Items marked as Custom Made or shipped internationally are non-returnable and not cancelable under any circumstances.
Refunds will NOT be given for altered or used items, any items not in original packaging and returns shipped without an approved RMA.
Any Christmas return will not be accepted after December 15th.
To request a return please use our contact page and provide your contact information, order number and a brief description as to why you are dissatisfied with your product. If your order contains multiple items please make sure to let us know which items you would like to return. Once we receive your request we will respond with an RMA# and return instructions within 1-3 business days. We strongly recommend when you return your package that you email us the tracking number as we are not responsible for lost packages.
There are no restocking fees for approved returns except for planters purchased from these lines: GreenLine Aluminum, Independence, Jay Scotts, Lechuza, Urban Garden and Vista Metallic. Any return from these product lines are subject to a 40% restocking fee. Please note any planter that had a drainage hole added to these lines is considered custom made, which is also clearly stated under each product, and cannot under any circumstance be returned or exchanged.
Canceling An Order:
We would be happy to cancel any order so as long as it hasn't been shipped and doesn't meet our restrictions below. Please use our contact page to request canceling an order.
Priority shipments are rush orders and cannot be altered or canceled.
Any item marked Custom Made cannot be altered or canceled.
Any planter from Independence, Jay Scotts, Lechuza, Urban Garden and Vista Metallic cannot be altered or canceled.
Shipping Errors & Damages:
If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge or refund your payment if the item is not available. Please note we MUST be notified within 7 days! Any requests after 7 days will be refused so please inspect your order immediately after receiving it.
In order to file a claim we require pictures clearly showing what was shipped, and for damaged items we also require pictures of both the damaged box & damage to the product. Please attach these images to the original order email you received from us and reply back. If your order was delivered via freight company then we recommend that you inspect your product before the driver leaves. If that's not possible and there is visible damage to the box you MUST write "package damaged" on the paperwork.
Please note that if we determine the damage was caused on your behalf no credit will be given and the item will not be shipped back.