Shipping policy
Shipping rates are calculated as accurately as possible using carrier rates. Rates depend on the items in your cart, where they ship from, your destination ZIP code, and dimensional weight, which is based on box size rather than just actual weight. For example, a lightweight flower order may physically weigh about 5 lb, but carriers may rate it at 10–40 lb because of carton size. To see your exact shipping, add items to cart → View Cart → CALCULATE, then enter your state and ZIP code. If anything looks off, contact us and we’ll review it immediately.
Please note: Some oversized, fragile, custom-made, freight, or large-quantity orders may require special handling to help ensure safe delivery. Larger orders shipped via UPS or FedEx may require an indirect signature upon delivery. We reserve the right to use the shipping method we believe is safest and most appropriate for the order, including freight delivery when necessary. Freight carriers will contact the customer directly to schedule a delivery appointment. These measures help reduce the risk of damage in transit and help your order arrive as safely as possible.
Order Processing Times
- Mon–Fri orders placed before 12:00 PM ET are processed the same business day.
- Orders placed after the 12:00 PM ET cutoff are processed the next business day.
- Business days exclude weekends and holidays.
U.S. Shipping Options
Delivery dates shown in the cart and at checkout include both order processing time and carrier transit time from the shipping warehouse to your address. Priority orders ship using the selected Air service; during peak periods, warehouses may reach daily rush-order capacity, so some Priority orders may ship the next business day. The delivery ranges shown already account for this.
| Shipping Option | Delivery Timing |
|---|---|
| Ground | Estimated arrival: 3–10 business days |
| Priority 3 Air | Arrives in 3–4 business days |
| Priority 2 Air | Arrives in 2–3 business days |
| Priority 1 Air | Arrives in 1–2 business days |
Delivery may still be affected by carrier delays, weather, address issues, or other conditions outside our control.
Mixed, Freight, Custom-Made, and Multi-Warehouse Orders
Some orders ship from multiple warehouses or include a combination of Ground, Priority, freight, and/or custom-made items. Items may arrive separately.
When a cart includes items from different warehouses, freight items, or custom-made items, checkout may show blended or mixed shipping options and may not display every faster shipping option. To view faster options for non-freight or non-custom items, please place freight or custom-made items in a separate order.
For custom-made items, checkout charges a flat shipping amount. After the order is placed, we confirm the actual shipping cost, usually within a few business days, and contact you for approval. If the actual cost is higher, we invoice the difference; if the actual cost is lower, we refund the difference.
International Orders
Our website currently supports checkout to Canada. We can ship many items to other countries with additional steps: payment via wire transfer and prepaid shipping labels/documents. We have daily UPS & FedEx pickups; any other carrier will require you to schedule pickup. Free-shipping items are not eligible for international shipping.