Shipping policy
We charge what carriers charge us. Rates are based on dimensional weight (box size) rather than just actual weight. For example, a lightweight flower order may weigh ~5 lb, but its dimensional weight can be 10–40 lb depending on carton size. To see your exact shipping: add items to cart → View Cart → CALCULATE (enter state + ZIP). If anything looks off, contact us and we’ll review it immediately.
Please note: Some oversized, fragile, or large-quantity orders may require special handling to help ensure safe delivery. Larger orders shipped via UPS or FedEx may require an indirect signature upon delivery. In addition, we reserve the right to choose the shipping method that we believe is safest and most appropriate for the order, including freight delivery when necessary. Freight carriers will contact the customer directly to schedule a delivery appointment. These measures are taken to help reduce the risk of damage in transit and ensure your order arrives as safely as possible.
Order Processing Times
- Mon–Fri orders placed by 12:00 pm ET → processed the same business day.
- After 12:00 pm ET → processed the next business day.
- Business days exclude weekends & holidays.
Important: Priority shipments and custom-made items cannot be altered or canceled after you place the order.
Continental U.S. Shipping Options
We ship as quickly as possible; during seasonal peaks, priority orders may ship the next business day after being processed.
| Shipping Option | Arrives In (business days) |
|---|---|
| Standard Ground | approx. 3–10 days |
| Priority Ground | approx. 2–6 days |
| Priority Air 3 Day | guaranteed 3-4 days |
| Priority Air 2 Day | guaranteed 2-3 days |
| Priority Air 1 Day | guaranteed 1-2 days |
Not all methods are available for every item. Deliveries to Alaska/Hawaii may take a few extra days.
International Orders
Our website currently supports checkout to Canada. We can ship many items to other countries with additional steps: payment via wire transfer and pre-paid shipping labels/documents. We have daily UPS & FedEx pickups; any other carrier will require you to schedule pickup. Free-shipping items are not eligible for international shipping.